What Does Amazon Do With Returns

What Does Amazon Do With Returns In 2022? (Full Guide)

Amazon.com, Inc.
Formerly Cadabra, Inc. (1994–1995)



Founded July 5, 1994

; 27 years ago




Bellevue, Washington

, U.S.
Jeff Bezos


Area served
Key people
Revenue Increase


469.822 billion (2021)



US$24.879 billion (2021)


US$33.364 billion (2021)


Total assets

US$420.549 billion (2021)


Total equity

US$138.245 billion (2021)


Owner Jeff Bezos (14.0% voting power, 10.6% economic interest)


Number of employees
1,608,000 (Dec. 2021)


U.S.: 950,000 (Jun. 2021)




Footnotes / references



Amazon is one of the biggest names in e-commerce, with millions of popular household products that customers around the world can order with just a few clicks on their phones or computers.

  • However, with millions of products sold weekly on Amazon, there are also thousands of products that are returned. Is Amazon responsible for returns? So I started digging, and this is what I discovered.
  • What Does Amazon Do With Returns In 2022? (Full Guide)

    What Does Amazon Do With Returns In 2021?

    Amazon sells returned products on Amazon Warehouse and to ecommerce liquidation resellers. Some returns might be returned to Amazon. However, most are placed on pallets and shipped in bulk to Liquidation.com and Direct Liquidation.

    For more details on Amazon’s returns policy, please read the following.

    What is the Amazon Returns Process?

    Amazon provides a 30-day return policy on all items and an online returns service.

    Amazon and most of its third party sellers offer this generous reimbursement policy. Some products, however, may require different policies or return procedures.

    Amazon claims that it may take up to 25 business days to receive the item returned to the fulfillment center. Refunds are then processed within several business days.

    Once the returned item is checked into the fulfillment center and the refund finalized, Amazon workers may list the item on Amazon Warehouse where gently used products are sold.

    Otherwise, it’s prepared for liquidation with many other returned products.

    What Does Amazon Do With Returns In 2022? (Full Guide)

    Which Amazon Products Can Be Returned?

    Amazon receives returned merchandise and processes them at its fulfillment centers before they are sent to storage.

    Amazon Warehouse might accept gently used items (e.g., those the customer changed their mind about or the incorrect item).

    The rest of the returned products are packaged on pallets in the storerooms, which are then sold in bulk to liquidation companies.

    Liquidators who buy stock from Amazon purchase these pallets at a low cost, and in turn, take these products and sell them through their liquidation sites.

    Liquidation.com is an example of a B2B liquidity marketplace. It resells merchandise not only from Amazon but also other mass merchandise stores like Target, Home Depot, Lowes, etc.

    Amazon: What Types of Items can I Return?

    Amazon offers many options for returning items, but only if the seller has specific policies.

    The vast majority of household products on Amazon are eligible for returns, from clothing to animal supplies, home improvement tools to computer accessories.

    You can resell these products on Amazon Warehouse, or through liquidation companies.

    There are some items that cannot be returned such as software downloaded from the internet or groceries. If it’s not, it must be indicated clearly in your account orders and on the product description.

    Small businesses account for over 50% of units sold online on Amazon, and the e-commerce giant and its retailers benefit from a liquidation plan for returned products.

    It’s often not worthwhile to spend the effort, time and money to make sure that a returned item is safe to place on Amazon.

    Amazon has chosen to liquidate the returned merchandise through their mass liquidation warehouses.

    Consider it as follows: If Amazon were to take the time and process every item returned, verify its quality, pack it, and then relist it on Amazon’s site, that would be a significant resource.

    All parties win by processing quickly returns and selling them on Amazon Warehouse.

    Amazon and millions of other sellers are able to retain more cash and resources, rather than tie them up in individual returns.

    It is possible for customers to rest assured that the returned merchandise will get another chance. But, this cannot guarantee that every product will be resold.

    What Does Amazon Do With Returns In 2022? (Full Guide)

    Amazon Warehouse: Are Return Products a Good Deal?

    Amazon offers a lot of warehouse space for reselling gently used products.

    These items are often featured on Amazon Warehouse. This section allows customers to browse and save on open-box products.

    Amazon Warehouse reviews each item for condition before they are sold. Consumers can expect to receive the same service and quality as with other Amazon products.

    After processing returned items and designating them for sale either on Amazon Warehouse or through liquidation stock, Amazon staff take the warehouse goods and complete detailed descriptions for each.

    Amazon Warehouse offers a complete condition description for any product previously purchased or returned.

    You can reuse products that have been returned by someone else or are barely used. Products labeled the same as new labels work best.

    Amazon Warehouse Goods in Perfect Working Condition with only minor wear to packaging.

    Most items returning with slight cosmetic imperfections will be marked under very good.

    To learn more, you can see our related guides on what sponsored means on Amazon, what is Amazon Woot, and what Amazon Basics is.

  • Conclusion
  • When you return something to Amazon, it’s unlikely to be resold directly to everyday consumers unless it’s in pristine condition or in high demand. The majority of returned items end up on Amazon Warehouse or liquidation sites.

    Amazon’s large presence and the millions of transactions it has made, liquidating returned products is cost-effective and frees up warehouse space. Next time you return an item on Amazon, expect it to be liquidated and resold at a competitive price.

    .What Does Amazon Do With Returns In 2022? (Full Guide)

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