Amazon Sent Wrong Item (What To Do, Exchange + Keeping)
Amazon sent the wrong item. What should you do?
If an incorrect item was received by Amazon, customers can request a replacement or a refund from Amazon. Customer may either submit a request for a refund on Amazon.com, or they can call Customer Service at Amazon to discuss the matter. Customer may also be allowed the right to keep the item they don’t want.
If customers have received the wrong item in their order, or they received a package without ordering previously, they can contact Amazon about the situation using two methods.
First, call Amazon Customer Service at 1-800 and report incorrect packages. This is preferable if the package was not ordered.
After customers contact customer support and explain their situation, they can be given a return or replacement if they receive the wrong product.
Amazon can request details from anyone who has received an item but did not order it. It may ask for the addressee to send the package back or make arrangements to pick up the package by the driver.
To return an item that is defective, you can fill out Amazon.com’s replacement request form. Customers must complete the following steps to submit a request for a refund or replacement:
Log in to your Amazon account and go to the Your Orders page. Find the order you have placed, and click “Return or Replace Items” on the right side of the screen. Select “wrong order sent” from the drop-down menu. Print the returned label and send the item.
Even though the online form will allow you to quickly address the problem of a delivery error, the customer must still return the package.
Amazon’s customer service agents will usually recommend to customers that they keep the defective item in order to minimize inconvenience.
If customers wish to retain the item that they’ve received, they should speak with a customer service representative so they can receive the right order and not lose the items.
Amazon allows me to keep the wrong item delivered.
The FTC (Federal Trade Commission) states that if Amazon delivers an item to customers they didn’t order it will be theirs to keep. Amazon asks customers often to return their items via Amazon’s online forms.
Customers will need to choose the right channel to obtain the correct item. The online order form could require customers to return the incorrect item.
However, if customers go through a live customer service agent, it’s more likely that they will insist on the customer keeping the item for the inconvenience.
Amazon allows you to exchange or return the item if it is damaged.
Amazon will issue a refund or a replacement if a customer reports an error in their order. This depends on which option the customer chooses.
Customers will receive their refund within 3-5 days from the day the request is approved, and Amazon will offer a new tracking number for the package they are sending as a replacement.
Amazon Sent Me the Wrong Package
There may be a few reasons that customers received the wrong package.
It is common for fulfillment centers to have packages that had similar addresses or names and place them in the wrong areas.
Customers might receive packages that they don’t have even though the order was not placed. This happens when the delivery driver has misread the shipping label.
How Do I Return The Wrong Item Shipped From Amazon?
Amazon.com allows customers to request a return or exchange for the incorrect product they have received. Customers will get a return label printable once the form has been completed.
Customers are requested to print the return label and repackage their item. Amazon may ask them to return the item or arrange for a driver to pick it up.
Amazon will issue a refund for the original shipping costs and deposit for customers who return items to Amazon after they have received the replacement and refund forms.
Is It Easy to Return A Wrong Item From Amazon?
Amazon is easy to work with if customers fill out and return correct information.
However, customers may encounter problems when trying to return an item that was not sent as ordered. Amazon will charge their account and refuse to receive the parcel.
To ensure that the correct package reaches Amazon fulfillment centers, it is a good idea to get a tracking code from your local post office.
For more information, please visit our other posts: Amazon delivery to an unsafe address; Amazon shipping to an empty box; and Amazon return without return.
Returns Center can be used to fill out replacement and refund forms for customers who have ordered the wrong product from Amazon. Amazon customers can call to get a replacement item for an item they originally ordered.
.Amazon Sent Wrong Item (What To Do, Exchange + Keeping)