Amazon Empty Package In 2022 (What To Do, Refunds + More)
Amazon has a large fulfillment center, and many packages have to be boxed and shipped per day. Because of the volume of Amazon’s packages, there are often packaging problems.
If an item is lost or damaged in transit, customers should contact the seller. The customer can complain to Amazon customer support if they are unable or unwilling to help. Amazon will refund the money or replace it if the complaint is filed.
Amazon sent me an empty box.
If a customer has received an empty package from Amazon, it could be for a couple of different reasons.
One main reason is that, due to the large amount of orders Amazon has to fulfill on a daily basis, a box could be prepped for shipping but be missed during the packaging process.
An additional reason that Amazon may send an empty package is because the receiver might be being scammed.
The recipient should report any concerns that they may have about the boxes being scammed to Amazon or the Federal Trade Commission.
What should I do if I receive an empty Amazon package?
You have a few options to help a customer who has an Amazon order that was returned empty.
Customers are advised to first check their Amazon accounts to confirm that the parcel they have received is one they ordered or was accidentally delivered to them.
Customers can contact Amazon directly to let them know that the shipment was not sent as ordered.
To ensure that it’s not an ordered customer left unfulfilled, customers are advised to review the tracking status for their order.
Once the receiver has confirmed the shipment belongs to him/her, the seller must be contacted directly by Amazon and notify them that there was a delivery problem.
It is a good idea to notify the customer if they receive an item in an empty packaging.
However, if the customer doesn’t hear from the seller or the fulfillment centers, the customer should contact Amazon and submit a delivery complaint.
To file a complaint with Amazon, customers should either call the customer service center or the instant messaging section on Amazon.com.
Amazon will refund customers who return empty boxes that were supposed to hold an order they have placed previously.
If the customer is not satisfied with the delivery, they can notify the postal service and request that the item be returned.
Amazon Will Refund Empty Packs
Amazon will issue a refund if an empty package is found to have been placed and the Tracking Status on the Order page indicates that it was delivered.
Amazon can refuse to refund orders that have not been placed recently or packages sent out for which their status has not been updated.
Customers are encouraged to notify the postal carrier if the package was not sent as expected.
Does Amazon Offer Replacements for Empty Packages?
Amazon will refund all customers who order an Amazon item and get a damaged box.
Customers might also be able to ask for a return of an item that was not received.
However, if customers placed an order through a third-party seller, Amazon cannot offer a replacement, as their fulfillment centers are not in charge of packaging and shipping such purchases.
Customers can request replacements from third-party sellers if they wish.
Customers have the right to file an A2Z Guarantee against third-party sellers if the seller does not respond to their requests.
Does Amazon Scam Empty Amazon Gifts?
Amazon fulfillment centers often ship out unopened packages. However, scam artists will also send the empty boxes to victims’ homes.
Empty box scams usually come from Amazon sellers that list fraudulent content they claim to sell, pocket the money made from the sale, and then send an empty box instead.
Amazon users are encouraged to shop carefully and be aware of the seller that they select.
If customers are unsure if a seller is legitimate, it’s recommended they contact the seller and ask for a picture of the item they’re selling.
Customers are advised to avoid buying anything from sellers who refuse to provide evidence that their products exist.
Customers can report an empty box scam by contacting Amazon customer service and the Federal Trade Commission.
For more information, please visit our post on whether Amazon includes receipts. Also, we have posts about whether Amazon is reliable and safe. We also discuss whether Amazon offers a telephone number.
Amazon customers might receive an ineligible package because of a shipping error made by Amazon Fulfillment Center.
Customers may also have fallen for a scam by an Amazon seller pretending to be legitimate and selling goods that were not theirs.
To report an empty parcel, customers can reach Amazon customer service to request a return.
Customers who believe that the shipment was fraudulent can contact Amazon and the Federal Trade Commission.
.Amazon Empty Package In 2022 (What To Do, Refunds + More)